Frequently Asked Questions

We are so glad you want to create an account with us! You will have the option to create an account with SHOPPES when you check out. You can also click on “ sign in” on our website where you will have an option to create an account. Having your own account will provide you with easy access to info about your orders such as shipping details, as well as SHOPPES news and exclusives, and tools to help guide your mindful shopping experience, like selecting your favorite brand values.

Due to our Marketplace model, we’re unable to cancel or amend orders once they have been placed. Please never hesitate to reach out to customercare@shoppes.com we are always here to work together and find a solution for you!

SHOPPES accepts payments from all major credit cards and digital wallets (Apple Pay, Google Pay, Meta Pay, Amazon Pay, PayPal), as well as payments through Shop Pay.

All orders are shipped from our incredible brand partners and you will receive an email from customercare@shoppes.com with a tracking number once the order ships from the brand’s warehouse.

After an order is placed, you will receive an email confirmation from customercare@shoppes.com with your order number and details. Everything is shipped directly to you from the brand and you’ll receive a shipping confirmation email when each item ships from your order. You can also log onto your account and check your order status there.

Yes, we’re thrilled to be offering all SHOPPES customers free domestic ground shipping!

SHOPPES is a marketplace featuring products from a wide collection of brands. When you place an order, each brand ships directly from their warehouse, storefront, or boutique to your door. Because of this, each return must be shipped back separately in its own box and with its own shipping label so it arrives at the correct return location.

We want you to love what you order, and if you don’t, we offer free and easy returns for eligible products. Items not eligible for return include:

• Items marked as Final Sale
• Items past the brand's return window
• Items that have been worn, washed, or used
• Items that do not include their attached original tag
• Personalized, monogrammed or customized items
• Swimwear that has been used or worn or is missing the sanitary liner and/or tags
• Gift cards

SHOPPES is a marketplace which means the shipping practices are unique. When you place an order, each brand ships directly from their warehouse, storefront, or boutique to your door. Because of this, each return must be shipped back separately in its own box and with its own shipping label so it arrives at the correct return location. We recommend keeping your box and all shipping materials in a safe place until you have definitively decided on your new product!

If your items are eligible for a return, please contact us at customercare@shoppes.com and we’ll help you out!

Items not eligible for return include:

• Items marked as Final Sale
• Items past the brand's return window
• Items that have been worn, washed, or used
• Items that do not include their attached original tag
• Personalized, monogrammed or customized items
• Swimwear that has been used or worn or is missing the sanitary liner and/or tags
• Gift cards

You can expect your order to ship within 3 business days of it being placed. You can always check your order status in your SHOPPES account.

We are not responsible for items lost, damaged or stolen in the mail. We provide free secure shipping on all merchandise inside the United States. If a shipment has been sent but is not received, please use the provided tracking number to track the package and contact the shipping service (USPS, UPS, FedEx) for additional information and/or to file a claim for the stolen item(s).

Currently, we do not offer international shipping. We’re hopeful to accommodate our international customers in the coming year.

Unfortunately not at this time, but hopefully in the near future!

Since each brand has unique sizing and fit, please refer to the specific product page for more details regarding fit and sizing. For any specific styling tips or recommendations, feel free to email customercare@shoppes.com or reference our Journal.

At SHOPPES, we’re passionate about discovering and featuring brands that are earth-friendly, mission-driven and inclusive. We’ve consciously curated an assortment of goods that we believe will be staples in your wardrobe for years to come and are always adding to our collection. Please visit our brand glossary to learn more about our collection philosophy and how our team curates and identifies partner brands.

We would love to collaborate with you! If you’re an earth-friendly, mission-driven, and inclusive brand, please contact us at team@shoppes.com.

We’re thrilled you want to learn more about our company! See more here on our founders and why we decided to start this business